Return Inquiries should be sent using our CONTACT US tab on the right hand side of your screen.
All returns must receive an authorization code for return.
We can provide a refund for returnable items returned to us within 30 days of your receipt of the package as long as they are:
Returnable (see list of non-returnable products below) AND in excellent, new, unused, *free of smoke odor* condition AND accompanied by the original sales receipt AND accompanied with authorization code. (Contact us with Return Request for authorization)
NOTE: Shipping and handling is not refundable. A $5.00 fee is charged to all returns as a restocking fee.
Returns after 30 days: We cannot provide refunds or credits for items kept beyond thirty days. If you have any questions about this policy or your return, please feel free to contact our office.
Returns on Merchandise that qualified for free shipping: If you received "free shipping" on your order based on your merchandise total, your refund will be additionally reduced to cover full shipping on your original order if your new total no longer qualifies free shipping.
ITEMS THAT ARE NOT RETURNABLE
1. All books (including ebooks)
2. Abdominal bands or binders with broken seal on box and or plastic packaging. It must be unopened and in original packaging to be returnable.
3. Items with broken security seals: Creams, body wash, moisturizers, can only be returned if the security seal is intact. Merchandise must be unopened.
4. All undergarments - bras and panties.
5. Any product purchased as a "set" or a "pack" must be unopened, and all together to be returned. You may not return pieces of a set.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver directly.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, Contact us.
While packages leave our warehouse intact, they may occasionally be damaged in shipment. Boxes have been crushed and/or bottles broken "in transit." If a shipment arrives damaged, please Contact US so that we can learn more about this and, if the situation warrants, provide a credit or resend you the damaged items. We certainly do not expect anyone to keep a product damaged in shipment. Please retain the original packaging so that we can see the damage.
Please follow all instructions provided with your return authorization code.